This privacy notice tells you what to expect us to do with your personal information.

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•    Contact details

•    What information we collect, use, and why

•    Lawful bases and data protection rights

•    Where we get personal information from

•    How long we keep information

•    How to complain

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Contact details

Tel: +44 (0)7828 332445

Email: rachel@natranutrition.co.uk

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What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

•    Name, address and contact details

•    Gender

•    Date of birth

•    Next of Kin details including any support networks

•    Emergency contact details

•    Health information (including medical conditions, allergies, medical requirements and medical history)

•    Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

•    Payment details (including card or bank information for transfers and direct debits)

•    Records of meetings and decisions

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We also collect the following information to provide patient care, services, pharmaceutical products and other goods:

•    Racial or ethnic origin

•    Genetic information

•    Health information

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We collect or use the following personal information for dealing with queries, complaints or claims:

•    Names and contact details

•    Customer or client accounts and records

•    Financial transaction information

•    Correspondence

 

We also collect the following information for dealing with queries, complaints or claims:

•    Health information

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We collect or use the following personal information To be able to provide the best support for a client's health.:

•    Name, address and contact details

•    Date of birth

•    Health information (including medical conditions, allergies, medical requirements and medical history)

•    Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

•    Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

•    Records of meetings and decisions

•    Records of consent, where appropriate

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We also collect the following information To be able to provide the best support for a client's health.:

•    Genetic information

•    Health information

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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•    Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

•    Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

•    Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

•    Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

•    Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

•    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

•    Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•    Legitimate interest:

o    At Natranutrition, we will go into a deep dive of a client's personal health history which will involve information regarding previous and current medication and health issues that a client provides for us. Natranutrition will compile a personalised health and nutrition plan for the client based on the information gathered.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o    Gathering the information from the client will allow us to use it for further follow-up plans and for Natranutrition to refer back to particularly if a client as a query regarding the plan. It is essential that Natranutrition is able to identify why it chooses to compile a certain plan for a client and the information gathered will help to build a case history.

Our lawful bases for collecting or using personal information To be able to provide the best support for a client's health. are:

•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o    Natranutrition will not knowingly collect any other information than that they deem as essential to build the plan for a client based on the health history that they provide.

Where we get personal information from

•    Directly from you

•    Family members or carers

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How long we keep information

For information on how long we keep personal information, see our retention schedule at no Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

•    you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

•    we have a legal requirement (including court orders) to collect, share or use the data;

•    on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

•    If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

•    If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 October 2024